ZenHotels
Reviews and Complaints

I recently booked my vacation through ZenHotels and was pleasantly surprised by the ease of the booking process. The customer service was top-notch, answering all my questions promptly. Highly recommend!

I was checking final amount to be paid to a hotel booking as, was planning a booking at SOU, Kavedia, as price shown in $ instead of Rs. Added credit card details, the moment, added c.v.v & waiting for OTP SMS to check amount on my registered mobile & amount got deducted without OTP.

So tried hard to get refund. Directly called the same hotel owner to support. He assured he will not take any amount for cancellation & will not charge any from platform also.

I requested them via chat also to refund me in full. That's how every thing happened.

ZENHOTELS.COM BOOKING SERVICE: $800 plus out of pocket!!! Research all reviews all over the www.

Refunded full amount after weeks of emails and more stress than I care to remember.

L'hotel che ho prenotato presso la vostra agenzia, Monserrat Apart Hotel, dal 29 gennaio al 02 febbraio 2025 a nome di Somma Pietro Paolo con Ciro D'Auria, ci ha rubato. Sono state rubate cuffie Apple del valore di 250 e chiediamo rimborso.

È intervenuta anche la polizia che è venuta direttamente in hotel e ha messo tutto a verbale.

Monserrat Apart Hotel ha detto di avvisare e mandare un'email anche a chi ho prenotato l'hotel, che in questo caso siete voi. Aspetto vostre notizie.

I call to help me to manage my hotel i am the owner but nothing happened my hotel still closed please call me +962775****76

Zenhotels.com is a scan. They took my money and did not reserve a hotel room for me.

The good thing was I contacted the hotel directly before my arrival and found out the hotel did not even have my reservation in their system.

When I contacted Zenhotels customer service, they couldn't do anything at all, just kept telling me they were still working on the issue.

I ended up canceling my booking with Zenhotels 2 days before checking in and paid $500 more to book another hotel. Now, I need to contact my credit card company to try to get my money back.

I've yet to talk with an actual person I'm requesting my refund in full due to the front attendants attitude he was very rude and I wasn't made aware of the deposit policy prior to booking and reserving I wasn't made aware of the 150 dollar deposit till I had already arrived at the hotel now I'm stuck in California on vacation with no where to stay and all my money is tied up in this booking and cancelation

Had some issues with a credit card as there was a fraudulent charge.

So, just reconfirmed my booking.

It was solved promptly.

Thanks.

I just booked the wrong date for the hotel. I needed the room now but booked it for the 26th of May, so I need a refund.

Thanks.

I am not happy with Zen hotels at all. Due to Medical Reason, I had to cancel my stay at hotel and when I requested for refund, first they said, they will follow up with Resort and aftewards, they said they denied for refund.

Now, I did followup with resort by myself and got confirmation for refund and they have also confirmed to process the refund. But Zenhotels are not helping at all to get my refund back.

Booking Number: 20718****

I would like a refund because I wasn't able to stay in the motel. I paid online and when I went to check in they wouldn't because I didn't have my debit card

The room was not the room that we ordered and Zen hotels didnt give us solution. We are disappointed and angry at the services that were not provided.

No changes has been done and the hotel could not mive to a different bigger room. The reservation was to 2 adults and 2 children 9 years and 16 years old- the room we got was to 2 adults and 2 infants

My initial reservation from Monday April 24 to April 30 room was damaged. Handicapped guest cannot stay in damaged room.

It was unsafe. I was asked to leave the property. Tonight Welcome Suites has a room avail but the stay dates have to be changed to tonight 04/26 to 05/02. Monday and Tuesday are gone by now.

My room is paid for 6 nights, and the local front desk cannot change the stay dates. It has to be Zen.

I've received no valid resolvement. I have filed a dispute with my bank card "merchant dispute".

The representative was very hard to understand and I could not understand about 30 percent of what he was saying because of his accent, so it was hard to ask questions and get answers and wasnt able to ask all the questions I wanted to. Just horrible experience and issue still not resolved.