ZenHotels Reviews

El día antes de entrar ingreso hospitalario de mi marido cancele por fuerza mayor y ni caso le echaban la culpa al hotel osea que los dos el iberostar de torrox y zenhotels lo peor que me he encontrado en mis casi ochenta años una decepcion

O sea que mis 980 se quedan con ellos y dos personas mayores se quedan sin vacaciones porque ellos han querido

Fraudulent Company / DO NOT USE

The ZenHotels website glitched three times when I tried to book a room and stated that the transaction wasn't completed. I went to Booking.com and completed the booking the first time and for a lower rate.

The next day I received notice that ZenHotels booked the non-refundable room ($796). After multiple communications with ZenHotels and the Pegasus International Hotel in Key West, neither would cancel the booking or refund the erroneous charge.

Both companies are greedy crooks.

I cancelled my reservation months in advance, but they refused to issue me a refund or travel credit. Representatives are inflexible and uncooperative. Never use this agency to book a hotel.

Found ZenHotels.com while looking for hotel discounts and decided to give it a shot. The prices were attractive and the booking process didn't require jumping through a bunch of unnecessary steps, thugh the main page loaded too long.

I received confirmation quickly and had no trouble contacting the hotel before arrival.

Everything was exactly as expected when I checked in. It's always nice when an online booking service keeps things simple and transparent.

Today I have a seven room but I tried to charge virtual car but is declined I send email someone is sending me virtual card but that one same virtual card in file so decline so please help me to get a new card because that customer is here and I dont want to give room without charge. Thank you.

Call me 435-676-****. My cell phone number 435-263-**** Thank you.

Honestly I booked through ZenHotels because the rate was lower than on other websites. I was a little skeptical at first, but everything turned out great.

The booking confirmation arrived quickly and customer information was easy to access. At the hotel there were no problems with the reservation and the room was exactly what I booked.

The whole experience felt smooth and professional. I'll definitely check their offers again before my next vacation.

All are perfect , nice website, variety of choices , easy access, easy reviews, definite information.

Clear explanations, vivid images, a variety of options, competitive prices, and easy access to information and reviews of accommodation and hotel features.

Also exact locations help reviewer to select appropriate hotels.

Booked at a very nice hotel, showed up With conf code and reservation number and hotel didnt have anything. I called their customer service and they said they would fix it. 2 days later talking to hotel manager and they havent even heard from the company.

Customer support answered my questions but took longer than expected. Their help was useful in the end, but improved response times would be appreciated.

Restaurant overpriced for what you get and limited menu options. The hotel itself is in a good location near attractions and the rooms were well-maintained and quiet.

Even with specific requirements like pet friendly rooms near public transportation the search function delivers relevant results quickly. Smart filtering saves time and frustrationUser friendly search makes finding deals easyUser friendly search makes finding deals easy

Gym equipment old and some machines weren't working properly. the hotel staff was very accommodating and the breakfast buffet had good variety though .

Had a problem with my initial reservation but ZenHotels support team resolved it within minutes via chat. They found me an even better property at the same price point. This level of service keeps me coming back as a loyal customer

We compared prices across multiple platforms and this one consistently offered the best rates. Hotel quality matched the descriptions perfectly and the entire experience exceeded expectations.